When I started my own construction business, I was more concerned about racking up customers and winning bids than I was about customer service. Unfortunately, without a little bit of a personal touch, I started having trouble claiming repeat business. Fortunately, a friend of mine talked with me about developing my brand and being nicer to customers. I started really talking with people and trying to understand their construction goals. I want you to have a more successful construction business, which is why I started up this website. Here, you will find helpful tips for communicating effectively with clients and working with business partners.
No matter what sort of a repair, building, or restoration project you are working on, if you aren't very savvy with DIY work, then you will need to enlist the help of a contractor to ensure that everything gets done correctly and up to code. However, when you are working with a contractor, you need to make sure that you are communicating well with them so that they understand your needs and so that you understand exactly what they are telling you in regard to costs, building plans, and more. Here are a few ways to communicate with your contractor for clarity and things that you both need to convey to each other to help avoid confusion:
Tell Them Exactly What You Want Done, Then Let Them Lead
Since this is a project that is going to be done in your home, you need to sit down with your contractor and tell them exactly what you would like to see happen with the project. Then, you need to sit back and let them discuss their ideas for the project with you. If they say things you agree with, point out the fact you agree with them, and where you disagree, let them know that you disagree and that you'd like them to take a different approach with that aspect. Make sure that your requirements and expectations for the finished product are clear to the contractor, but also be willing to let them take the lead, as chances are they have more experience in this area than you do.
Lay Out A Budget In Advance
Tell your contractor from the start how much money you are willing to put into the project. He or she will usually give you a rough estimate of how much the project is going to cost, and you can negotiate the budget based on that estimate. However, it is good to go into the contracting project with a firm budget laid down so that you and the contractor can decide together which elements are must-haves and which ones can be scrapped should they start running low on money due to complications or just due to expensive parts.
Keep in Contact with Them
Don't just speak with your contractor whenever you pay a visit to the site of the project, actually consult with them on a regular basis. Call them on the phone or schedule regular meetings where you sit down and talk about the progress of the project. If you can do this, then you will be happier with the final results, and your contractor will be happy too since he or she will be able to do their best to deliver on your desires and make changes as necessary.
Get Everything in Writing
If your contractor tells you what the final cost of a project will be or is able to draft up a plan for construction, then you should get as much of it in writing as possible. This way, should anything change, you can request that the contractor honor what is outlined in the documentation so that things turn out the way you want them to. If he or she violates the written agreement you have, you may not have to pay them, or you can take legal action against them if it comes to that.
Communicating with your contractor is absolutely key when you are having them work on a project for you. They aren't mind readers, and they need to know in advance what you want and what your expectations for the final product are. However, they also need to be willing to communicate with you so that a delicate balance is achieved and so that both of you walk away from the project happily. If you want to successfully communicate with your contractor, then follow the tips mentioned above and life will be very easy. Talk to experts like Suburban Construction Inc for more information.Share
25 March 2015